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What we offer

Six services.
One trusted partner.

Dedicated outsourced teams for the long game — and standalone training programmes for teams you already have.

✦14-day fit guarantee ✦Live in 10 days ✦US & EU timezone ✦English-fluent talent ✦90-day replacement SLA ✦Fully managed service ✦55% average savings ✦No hidden fees ✦14-day fit guarantee ✦Live in 10 days ✦US & EU timezone ✦English-fluent talent ✦90-day replacement SLA ✦Fully managed service ✦55% average savings ✦No hidden fees
Outsourced team · Managed service

Customer
Support Reps

$2,800
per rep / month
vs. $5,500 US avg

Dedicated CS reps who handle your tickets, live chat, and email — with your brand voice, your tone, and your SLAs. Your rep, exclusively.

✓ 14-day fit guarantee · ✓ 90-day replacement SLA
US hire fully loaded$5,410/mo
CSS flat fee$2,800/mo
Annual saving per rep$30,720
Time to hire (US)6–10 weeks
CSS placement SLA10 days
See full pricing
  • Dedicated rep — 40 hrs/week, exclusively yours
  • Your timezone: EST, CST, PST, or CET coverage
  • English-fluent — B2/C1 screened before placement
  • Zendesk, Intercom, Freshdesk, Front proficient
  • First Response Time tracked — target under 4 hours
  • CSAT score tracked monthly — target ≥85%
  • Ticket resolution rate — target ≥90% within 24h
  • Monthly KPI report delivered by CSS
  • CSS handles payroll, HR, CNSS — zero admin for you
<4h
First response time
≥85%
CSAT target
≥90%
Resolution rate
95%
Schedule adherence
Outsourced team · Managed service

Sales
SDR / BDR

$3,800
per rep / month
vs. $7,000+ US avg

Pipeline-hungry reps who prospect, qualify, and book meetings. Flat fee — no commission surprises. Trained on your ICP, messaging, and tools from day one.

✓ KPI-bound from day 1 · ✓ No variable commission
US SDR fully loaded$7,340/mo
CSS flat fee$3,800/mo
Annual saving per rep$41,280
US SDR cost predictabilityVaries ±$2,000/mo
CSS cost predictabilityFixed. Always.
See full pricing
  • 40 targeted outbound calls per day — tracked and reported
  • LinkedIn + email + phone multi-touch sequences
  • HubSpot, Salesforce, Apollo, Outreach proficient
  • Qualified meetings booked — target ≥6 per month
  • Trained on your ICP, value proposition, and objection handles
  • CRM data hygiene — ≥95% record completeness
  • Weekly pipeline report: dials, emails, replies, meetings
  • No commission structure — flat predictable monthly cost
  • Replacement within 5 business days if rep underperforms
≥40
Dials per day
≥6
Meetings / month
≥30%
Email open rate
≥35%
LI acceptance rate
Outsourced team · Managed service

IT &
Engineering

$5,500
per dev / month
vs. $12,000+ US avg

Vetted developers who plug into your sprint, ship clean code, and work your hours. Full-time team members — not freelancers. Committed to your roadmap.

✓ Technical screening · ✓ Sprint velocity tracked
US developer fully loaded$11,720/mo
CSS flat fee$5,500/mo
Annual saving per dev$74,640
Morocco timezone (UTC+1)Full US East + EU overlap
See full pricing
  • Full-stack, backend, frontend, QA — matched to your stack
  • Technical screening by senior engineers
  • Agile / scrum ceremonies — standups, planning, retros
  • GitHub, Jira, Linear, Slack workflow-ready from day one
  • Sprint velocity target: ≥80% of committed story points
  • PR review turnaround: <24 hours
  • 100% documentation completeness on all delivered features
  • Monthly delivery and velocity report from CSS
≥80%
Sprint velocity
<24h
PR review time
≥85%
First-pass PR approval
100%
Feature documentation
Training programmes

Upskill the team
you already have.

Standalone training cohorts for CS, Sales, and IT teams. Delivered remotely by practitioners — not consultants. Priced to fit a startup budget.

Training programme

Customer Support
Training

$1,200
per cohort
up to 8 people · 2 weeks

A 2-week programme for support teams that need to score higher on CSAT, handle escalations without burning out, and move tickets faster — built on real playbooks from teams we've managed.

What your team leaves with
  • An escalation playbook written for your product
  • Ticket triage and prioritisation framework
  • CSAT-optimised response templates (10 scenarios)
  • First response time reduction — typically 30–50%
  • Confidence handling angry, confused, and churning customers
  • Recorded sessions for onboarding future hires
Book a cohort
Week 1
Foundations & diagnostics
We audit your current ticket queue, response times, and CSAT scores. Map the gaps. Build a shared understanding of what great support looks like for your product specifically.
Week 2
Live practice & playbooks
Role-play sessions using your real ticket types. Objection-handling, de-escalation, edge cases. We write the escalation playbook together — by the end of week 2, it's done and your team owns it.
Post
30-day check-in
One follow-up session 30 days later. We review CSAT scores, identify new gaps, and refine the playbook based on what's happened in production.
Format: 3 × 90-min live sessions per week · Max 8 participants · Recordings included · Materials in English and French
Training programme

Sales
Training

$1,500
per cohort
up to 6 people · 3 weeks

A 3-week live programme for SDRs, BDRs, and AEs who need to go from inconsistent outreach to a disciplined, repeatable pipeline machine.

What your team leaves with
  • A personalised outreach sequence for your ICP (email + LI + call)
  • 7 objection handles specific to your product and market
  • A discovery call framework with the exact questions to ask
  • Pipeline discipline: CRM hygiene, daily tracking, follow-up cadence
  • Closing accelerators — how to move stalled deals without pressure
  • Call recording review — your team hears themselves and improves fast
Book a cohort
Week 1
ICP, messaging & positioning
Define your Ideal Customer Profile precisely. Build the value proposition. Write and workshop the first outreach sequence — email, LinkedIn, and call script.
Week 2
Live outreach & objection handling
Live role-play with real objections. Pre-loaded 7 answers to common blockers for your product. Call recording review — reps hear their own patterns and fix them.
Week 3
Discovery, closing & pipeline discipline
The 30-min discovery call structure. The post-call sequence. CRM hygiene workshop. Closing accelerators for stalled deals.
Post
45-day follow-up
Pipeline review and accountability check. One extra session included at no charge — we look at what moved, what stalled, and what needs adjusting.
Training programme

IT & Engineering
Training

$2,000
per cohort
up to 8 engineers · 4 weeks

A 4-week hands-on programme for engineering teams that want to ship faster, review better, and operate with the discipline that scales.

What your team leaves with
  • A sprint process tailored to your team size and stack
  • A code review checklist and PR template your team will use
  • Definition of Done framework — no more ambiguous sign-offs
  • Incident response process: detection, triage, post-mortem
  • Technical documentation standard for fast onboarding
  • A retrospective format that surfaces real blockers
Book a cohort
Week 1
Sprint mechanics & planning
Audit your current sprint process. Story point calibration, backlog grooming, and sprint planning workshops. Find where velocity is leaking.
Week 2
Code review culture
Building a review culture that's fast and consistent. PR template workshop. Feedback that improves code and developer. Turnaround SLAs everyone respects.
Week 3
Documentation & Definition of Done
Technical documentation that new engineers can actually follow. API reference standards. A Definition of Done that removes ambiguity from every delivery.
Week 4
Incidents, retros & team health
Incident response process: detection to post-mortem. Retrospective format that surfaces real blockers. How to measure and improve velocity without burnout.
Post
60-day velocity review
We revisit sprint metrics 60 days later. One session included at no charge — review what improved, what regressed, and what needs reinforcement.
14
Day fit guarantee
Not right in 2 weeks? Free replacement or full refund. No questions asked.
10
Day placement SLA
First shortlisted candidate presented within 10 business days.
90
Day replacement
Rep leaves or underperforms? New placement in 5 business days, free.
48h
Emergency backup
If your rep is unavailable, we activate backup coverage within 48 hours.

Ready to build your
lean team? Let's talk.

15 minutes. No pitch. Just an honest conversation about whether this fits your stage and what it would cost.

Preferred appointment date
Preferred time slot
No commitment · No sales pressure · Response within 24h